Check age and location requirements
Real-money gaming is intended only for adults who meet the applicable legal and platform requirements. Do not participate if you are under 18, or below any higher age that applies to the service or your location.
Age alone does not establish eligibility. Check the current rules for your location and the platform’s access conditions. A working website or an available download is not proof that every activity is permitted where you live.
Set limits before you start
- Decide how much time you can spend and set a clear stopping time.
- If you choose to spend money, set an amount you can afford to lose without affecting essential costs.
- Do not borrow money, use money set aside for bills, or treat gaming as income.
- Do not increase spending to recover a previous loss.
- Use any limit, break or account-restriction controls the platform provides. Ask support what options are available if you cannot find them.
Recognise when to pause
Pause if gaming is affecting sleep, work, relationships or essential spending. Hiding activity, repeatedly exceeding a limit or feeling driven to recover losses are also reasons to stop and reassess.
Remove easy access to the app if it helps you take a break. Ask the platform about account restrictions or self-exclusion where available; do not assume that deleting an app closes an account.
Ask for support early
Speak with someone you trust and seek a qualified local counselling, mental-health or gambling-support service if you are struggling to control your play. For account restrictions, use the support options inside BATWIN.
If there is an immediate risk to your safety, contact the appropriate local emergency service.